Our goal is to offer you the best shipping option, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging.
- Priority Processing: 1-2 business days
Regular Processing: 2-5 business days
- Shipping time: This refers to the time it takes for orders to be shipped from our warehouse to its destination.
|United States (Mainland)||3-12 business days|
|United Kingdom||5-12 business days|
|EU Countries||5-12 business days|
|Australia||7-15 business days|
|Asia||5-15 business days|
|Canada||10-15 business days|
|New Zealand||10-15 business days|
|Rest of the World||10-20 business days|
Insured Shipping: In the events of a missing package or a damaged product, the customer will receive a free of charge re-send of their order and/or store credit in the value of their purchase.
- Please make sure that your address is valid and enter as much delivery information as you can, otherwise carriers may return the order back to us and shipping time will be delayed.
- In the events of delay in processing or shipping, orders placed with Insured Shipping can be resent if this delay interferes with the expected time frame of delivery.
If you would like to receive more detailed information about shipping times and how long will it take for your order to arrive, please contact us at firstname.lastname@example.org
We are proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route at checkout your order will be protected from damage, loss, or theft. If you choose to purchase ROUTE, Power Gym Store is no longer liable for your package after it has been fulfilled and shipped out. If for any reason your package is lost or stolen, please contact ROUTE for further information and to start a claim on your order(s). Please note, ROUTE has specified timeframes for each situation (lost, stolen, damaged packages) in which you will have to wait before they can open a claim for your package. For more information, please click here to be directed to the ROUTE website!
ROUTE Protect Policy
Stolen (Marked as delivered)
● Can file 5-15 days after delivery date
Lost (Stuck in transit)
● No Estimated Delivery Date (EDD): 7-30 days to file
● Estimated Delivery Date: EDD + 2 to 60 days
○ USPS, UPS, and FedEx typically provide EDD
Damaged (In transit)
● 15 days max to file
● Photos required
Fulfillment issues, Cosmetic damage, Anything outside of issue
policy timeframes, Pre-shipment, Taxes, Duties, & Shipping on
Tracking shows package was delivered, but I haven't received it
Once a package leaves our warehouse, Power Gym Store does not claim any responsibility and issues with unsuccessful deliveries that are a subject of responsibility of the carrier. If the tracking shows that the package was delivered, Power Gym Store cannot issue a refund under any circumstance. Any issues concerning this matter should be resolved between the customer and their local carrier that is used to deliver the package, or in the case of ROUTE insurance, the case should be resolved with ROUTE.
Carrier Contact Numbers:
- USPS: 1-800-275-8777
- International USPS: 1-800-222-1811
Power Gym Store is NOT responsible for:
- Delays with US Postal Service or any other National Carrier
- International Duties or Customs Charges
- Lost, damaged, or marked delivered items. To file a claim with the carrier, please click the following links:
US Postal Service Guarantees
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-3 business days to process the order, and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.