When will my order be shipped?Orders are shipped out every day from Monday-Friday. We do not ship out orders during the weekend. Priority Processing orders are shipped within 24 hours, and regular processing orders are shipped within 72 hours. Once your package is shipped out you will receive a tracking confirmation within 24 hours.
How long will it take for my order to arrive?
It depends on your location and the availability of the items in your order in our nearby warehouses. We suggest you take a look at our Shipping Information.
I ordered multiple things, but only one of them arrived.
No worries, it is likely that the rest of your order has been shipped separately and is on its way to you. Please check your email for another shipping confirmation, and if you cannot find it please feel free to contact us.
The tracking number shows that my package has not moved for more than 10 days.
If you notice that your package is not moving for a longer period of time, please contact us right away and our team will look into that for you.
Does your apparel fit true to size?
Our apparel is tailored to fit true to size, so we suggest you order your normal size unless otherwise stated on the product page.
How can I return an item that I bought from your store?
Please visit our Returns and Refund Policy for more specific information on this matter.
How can I cancel my order?
Please visit the section Order Cancellation from our Returns and Refund Policy for more specific information on this matter.
Why have I not received any order confirmation details?
This can only happen in the instance of the customer entering wrong information about their email address or the mail confirmations end up in folders such as promotions, junk etc. Please check all of your email folders to see if your confirmation got misplaced, and if you haven’t received it, please contact us and we will help you fix this problem!
If you have any concerns about your order or any other action please feel free to contact us at firstname.lastname@example.org. We are always at your service.