Our return policy lasts 30 days from the day that you receive your order. If 30 days have gone by since your order was delivered, unfortunately we cannot offer you a refund. To start the return process, please contact us at support@powergymstore.com for further steps on how to return the package.

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

To be eligible for a return, your item must be unused and in the same condition as you received it. The item must be unwashed, unscented or altered in any way.

Additional non-returnable items: 
- Gift cards There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Orders returned within 10 days of receiving are eligible for a refund, and orders returned 10-30 days after receiving will only be eligible for store credit.

We cover the shipping cost for returning your package up to USD$10. The customer is responsible for covering the rest of the shipping cost for the return of the package.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and your funds will be issued to the original method of payment, within 48 hours. Priority and Insured Shipping Fees are non-refundable.

If 60 days have passed since your package was delivered, unfortunately we cannot offer you a return or an exchange.  

It usually takes 3-5 business days for the refund to hit your bank account. If by any chance you do not receive your refund after 7 business days, please contact your bank.

Refunds are issued within 48 hours of receiving your return to the same payment method used to place the order.